Once you have discovered a problem with your PC or Mac and decide to contact us, a Rescue I.T. Support Technician can then remotely view, diagnose and solve your computer or network problems online. The Technician can control your computer's desktop, check the system status, transfer files for analysis, and download fixes or updates.
You have complete control and permit the Rescue I.T. Support Technician to connect to your PC or Mac and use remote support. You can choose to terminate the session at any time. No software is installed and all traces of the connection disappear from your computer when the support session is finished.
Rescue I.T. services are delivered via secure remote screen sharing technology which employs end-to-end 256-bit SSL encryption, the same security levels used and trusted by major banking institutions.
Rescue I.T. provide fast and efficient remote I.T. support with over 90% of computer issues resolved by our technically qualified support team providing a no fix-no fee service.